Refund policy

What is Tembo’s refund and payment policies?


In general, we have a no refunds policy. Per our Terms and Conditions, downgrades or cancellations are effective at the end of your current billing cycle. Dues already paid to us will not be returned.

Late payments

If a scheduled recurring payment is declined, we will email you to update your payment information. We will also send email reminders every few days when our billing system periodically attempts to charge the card we have on file.

If the payment is not successfully processed within 14 days, your subscription will be canceled. To fix this, please sign in and navigate to your billing page to update billing information and reactivate your subscription.

How does cancellation work?

Canceling is not the same as deleting your account. You can still use your account after you've canceled. Cancellation goes into effect at the end of your current trial or pre-paid period. You and your team members will have full access until then. We do not refund dues already paid. Once effective, you will be downgraded to basic access.

All content in your personal folders will be available to you. You'll be able to host games with them. But you won't be able to save edits without first removing features that are no longer available to you.

Team content is not deleted, but the team space (and content within it) cannot be accessed. If you start a new subscription in the future, this content will be available again.